For the direct users of our solutions, they can monitor the daily activities of our solutions and finetune their capacity load according to specific events and seasons.

It also provides useful information of the machine use and features (most frequently used features or engraved items) and helps to finetune and improve the customer experience. For marketing profiles, this provides a flow of data to follow-up the fleet activity and optimize throughput of the machine fleet to assess and justify return on investment.This helps to schedule preventive maintenance operations and monitor the change of wear and spare parts to secure your operations continuity, moving toward predictive maintenance. For a technical and maintenance profile, we can set up specific alerts for any parameter.This new solution makes it possible to manage a machine fleet whether on a manufacturing line or within a retail network. Built like the diagnostic tools of the automotive industry, the E-Diag tool allows our technicians to be quicker and more precise in the root cause investigation and the corrective actions required to adjust the settings of your solution.ДЄlways in search for innovation, Gravotech has naturally embraced the industrialization 4.0 transformation by developing along with the leaders of the Internet of Things its own communication platform to support the Expression of Things. You benefit from our information system dedicated to technical support that can be accessed by our network 24/7, where our technicians find all our equipmentвЂ™s specifications and maintenance standard operating procedures, as well as order spare parts to be shipped everywhere in the world within one working day.ДЄs we make and publish all the firmwares and softwares that drive our machines, we could develop a remote diagnostic tool called E-Diag. With the expertise of our support, we can address 80% of your requests remotely, for a quick resolution that secures the service continuity of your operations. This organization makes us efficient and reactive to your needs for assistance. In addition, our 150 Gravotech technicians and those of our partner distributors are present in more than 50 countries to bring the necessary on-site support to the use of our solutions.ДЇor each of your enquiry, we bring you a local support in your language in more than 50 countries where we have established presence directly and with our distribution partners.Д®ach of these local teams can in turn get support from a regional competence center close to our production locations and in direct link with our group international support based in France, in close connection to our R&D center. Give you access to experts trained on your applications.Ship spare parts within Day+1 lead time.Ensure the availability of backup machines in case yours becomes unavailable.

Offer hotline technical support with extended business hours.

Secure quick repairs in compliance with our group quality standards.

We have created international repair and technical hubs to gather all the technical skills and competencies together. We make every effort to adapt our service levels and benefits to your expectations

We therefore focus the development of our service offer to secure and maximize your use of our solutions.ДЄs your needs may differ, depending whether you are in manufacturing, leading the network of retail shops of a famous brand or an independent entrepreneur expert in your activity. Your satisfaction and the service continuity of your operations are our first priorities.

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